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Poor Customer Service

См. также в других словарях:

  • customer service — ➔ service1 * * * customer service UK US noun (also customer care) COMMERCE ► [U] the way that an organization deals with customers before, during, and after a sale, and the activities involved in dealing with customers: »customer service… …   Financial and business terms

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …   Wikipedia

  • Service design — is the activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer s experience. The… …   Wikipedia

  • service — {{Roman}}I.{{/Roman}} noun 1 system that provides sth the public needs ADJECTIVE ▪ efficient, excellent, good, valuable ▪ adequate ▪ bad, inadequate …   Collocations dictionary

  • service — ▪ I. service ser‧vice 1 [ˈsɜːvs ǁ ˈsɜːr ] noun 1. [countable usually plural] COMMERCE business that involves selling help and advice, or delivering goods etc for customers, rather than manufacturing goods: • He charged a £600,000 fee for… …   Financial and business terms

  • customer — cus|tom|er W1S1 [ˈkʌstəmə US ər] n [Date: 1400 1500; Origin: custom; from the custom of doing business in a particular place] 1.) someone who buys goods or services from a shop, company etc ▪ We aim to offer good value and service to all our… …   Dictionary of contemporary English

  • Customer orientation — (CO) is the set of beliefs in sales that says that customer needs and satisfaction are the priority of an organization. It focuses on dynamic interactions between the organization and customers as well as competitors in the market and its… …   Wikipedia

  • Royal District Nursing Service (Victoria) — Infobox Company company name = Royal District Nursing Service company company type = Charity company slogan = Bringing healthcare to you foundation = 1885 location city = Melbourne location state = Victoria location country = Australia industry …   Wikipedia

  • Educational Testing Service — Infobox Company name = Educational Testing Service type = 501(c)(3) foundation = 1947 location = [http://maps.google.com/maps?q=660+rosedale+road,+princeton+NJ+08541 t=h iwloc=A hl=en 660 Rosedale Rd] , Lawrenceville NJ 08648 flagicon|USA… …   Wikipedia

  • Cost of poor quality — (COPQ) or poor quality costs (PQC), are defined as costs that would disappear if systems, processes, and products were perfect. COPQ was popularized by IBM quality expert H. James Harrington in his 1987 book Poor Quality Costs.[1] COPQ is a… …   Wikipedia

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